Shipping Policy

1. Overview

Lulu & Lily is committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping process, timelines, and terms.

2. Shipping Origins

• Most items are shipped from our warehouses in the United States.

• Some inventory is shipped from our suppliers in China.

3. Shipping Timelines

• United States: Orders shipped from the US typically arrive within 3-7 business days after processing.

• China: Orders shipped from China typically arrive within 7-20 business days after processing.

• Processing time is 1-2 business days for all orders.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the order’s weight, destination, and shipping method.

• Free shipping may be offered for select promotions or order thresholds, as indicated at checkout.

5. Tracking

• A tracking number will be provided via email once your order ships.

• Delivery times are estimates and may vary due to carrier delays, customs, or other factors beyond our control.

6. International Shipping

• We ship to select international destinations. Customs fees, duties, or taxes are the responsibility of the customer.

• International delivery times vary by destination and are subject to customs processing.

7. Lost or Damaged Shipments

• If your order is lost or arrives damaged, contact us at support@luluandlily.com within 7 days of delivery (or expected delivery) for assistance.

• We will work with the carrier to resolve the issue or provide a replacement/refund as appropriate.

8. Contact Us

For shipping inquiries, contact:

• Email: support@luluandlily.com