Return Policy

Overview

Lulu & Lily offers a 30-day return policy to ensure your satisfaction. This policy outlines the conditions for returns and refunds.

2. Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Non-returnable items include personalized products, gift cards, and items marked as final sale.

3. Return Process

• Contact us at support@luluandlily.com to initiate a return and receive a Return Merchandise Authorization (RMA) number.

• Package the item securely and include the RMA number.

• Ship the item to the return address provided in the RMA instructions.

4. Refunds

• Once the return is received and inspected (typically within 5 business days), we will issue a refund to the original payment method.

• Refunds include the item’s purchase price, excluding original shipping costs.

• Refunds may take 5-10 business days to process, depending on your payment provider.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method for returns.

6. Exchanges

• Exchanges are subject to availability. Contact us to arrange an exchange.

• If an exchange is not possible, a refund will be issued.

7. Defective or Incorrect Items

• If you receive a defective or incorrect item, contact us within 7 days of delivery at support@luluandlily.com.

• We will provide a prepaid return label and issue a replacement or refund upon receipt.

8. Contact Us

For return inquiries, contact:

• Email: support@luluandlily.com